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Customer Support

Please read before contacting Customer Support

As a Guest you will be able to attach files after Customer Support replies to your first inquiry.

We do not support Starpoint Gemini 1 and Starpoint Gemini 2 anymore.

Starpoint Gemini Warlords known issues and FAQ

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If you’re having issues with the game on Xbox, please describe the problem as thoroughly as possible. Feel free to include a photo/screenshot of the problem. Just keep in mind that the maximum size of the file you can upload is 5 MB.

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Before contacting Customer Support, please turn off all of the mods and see if the issue persists.

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  • OS: Windows 7 or higher (64 bit ONLY)
  • Processor: Intel Core 3.0 GHz or equivalent
  • Memory: 8 GB RAM
  • Graphics: DirectX 11 NVIDIA GeForce GTX 470 / 560, 1280MB or equivalent
  • DirectX: Version 11
  • Storage: 15 GB available space

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It means the game started on integrated graphics instead of the dedicated card.

Please go to the Control Panel of your graphics card and add StarpointGeminiWarlords.exe to the list and force it to start on the dedicated card (High Performance instead of Integrated).

Laptops often start games on integrated graphics which causes performance drops, sometimes even crashes.

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This is a false alarm. In the first scenario, your antivirus deletes your game exe because of the falsely detected virus. In the second scenario, it blocks it.

We can assure you there are no viruses in any of the games on Steam, not just this one.

Please exclude StarpointGeminiWarlords.exe from scans or add it to the whitelist.

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Perhaps Steam didn’t download all game files.

To check this, please go to Starpoint Gemini Warlords in your Library, right-click > Properties > Local files tab > Verify integrity of game cache.

If Steam finds more than one file (one is ok, that’s cfg file), that was perhaps the problem.

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Open the game launcher, go to Settings, choose General tab and turn off “Colour Interface Enabled”.

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If this occurs (we noticed it on some laptops), the game didn’t crash. To return back to full-screen mode press Alt+Enter.

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If your laptop is connected on TV or monitor with speakers via HDMI, you need to check your sound output in Options > Audio.

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Nothing helps? Use the contact form below!

We’ll get back to you as soon as possible!

Submitting savegames and log files

Savegame location:

  • Location in Steam: Steam\steamapps\common\Starpoint Gemini Warlords\Saves
  • Location in GOG Galaxy: GOG Galaxy\Games\Starpoint Gemini Warlords\Saves
  • Client-free: C:\Program Files\Starpoint Gemini Warlords\Saves

 

Before sending:

  • Disable ALL mods and save the game again before submitting savegames to us
  • ZIP/RAR the files before sending them to us

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We need your Log.txt and LogError.txt files.

Log files location:

  • Location in Steam: Steam\steamapps\common\Starpoint Gemini Warlords\
  • Location in GOG Galaxy: GOG Galaxy\Games\Starpoint Gemini Warlords\
  • Client-free: C:\Program Files\Starpoint Gemini Warlords\

 

Before sending:

  • Disable ALL mods, run the game again, and exit it
  • ZIP/RAR the files before sending them to us

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You have used a third-party software or a trainer to modify your savegame which is now corrupted, or the game started making funny stuff?

Unfortunately, we can’t help you in that case. Always make a backup of your original savegame before you edit it with third-party software or a trainer.

We sincerely urge you not to send us any save files and bug reports which are a direct cause of using unofficial third-party software such as trainers, save modifiers or anything else that is out there.

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Working hours

8 AM – 4 PM CET (Monday to Friday)

We usually check e-mails after working hours and during the weekend, although we may not respond to them.

LGM Games

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